Cancellation & Refund Policy

We want you to be satisfied with what you buy from The Stork Life. This policy explains when cancellations and refunds are possible. Because our paid offerings are mostly digital reports and personal sessions, the terms differ by product type. This policy should be read together with our Terms & Conditions.

1Digital tools & reports

Paid digital items — such as astrology reports and the "Know Thyself" / Prime tools — are delivered and generated for you instantly and are personalised. For this reason they are generally non-refundable once the report has been generated or the tool has been accessed.

We will, however, issue a refund or a free re-delivery in cases such as:

• You were charged more than once for the same order (duplicate payment).
• Payment succeeded but the tool or report was not delivered due to a technical fault on our side and we are unable to deliver it.
• A clear billing error attributable to us.

2Counselling, coaching & sessions

• You may reschedule or cancel a booked session by contacting us at least 24 hours before the scheduled time for a full refund or credit.
• Cancellations made less than 24 hours before, or missed appointments ("no-shows"), are not eligible for a refund, though we will try to reschedule where reasonable.
• If we need to cancel or reschedule a session, you may choose a new time or a full refund.

3Expeditions, treks & adventures

Guided expeditions and adventures are arranged on an enquiry basis and may involve third-party operators. Their specific booking, cancellation and refund terms — including any non-refundable deposits — are shared with you in writing at the time of booking and take precedence for those services.

4Books & publications

Physical books and publications are sold and fulfilled by third-party retailers (such as Amazon). Any cancellation, return or refund for those purchases is governed by the retailer's own policy, not by The Stork Life.

5How to request a refund

Email us at stork@storklife.org within 7 days of the transaction with your name, the email used for the order, the payment/order reference, and a brief description of the issue. We may ask for a screenshot or additional details to verify the transaction.

6How refunds are processed

7Contact first

If something has gone wrong with a payment or an order, please reach out to us before raising a dispute or chargeback — we can almost always resolve it quickly.